Support on WhatsApp breaks down the moment more than one person needs to answer from the same number. Wovara gives support teams a shared inbox with assignment, internal notes, and an AI agent that can answer the repetitive questions without waiting on a human.
The problem today
Support on a single WhatsApp number breaks down the moment more than one person needs to answer from it, or a returning customer’s history isn’t visible to whoever picks up.
Assign an incoming chat to the right agent, tag it, leave internal notes for a colleague, and mark it resolved — all without leaving the conversation view.
Contact tags, past conversations and lifecycle stage sit next to the thread, so an agent isn’t asking a returning customer to explain their history again.
Train an agent on your own FAQs and policies to answer instantly, with every action it’s allowed to take explicitly switched on — anything that changes real data is clearly marked, and with nothing enabled it can only reply.
Configure the AI agent to hand over to a human agent the moment a conversation needs judgement it isn’t authorised to make.
See how conversations move through your support team — assigned, replied to, resolved — to spot where volume is building up before it becomes a backlog.
A conversation started by one agent is handed off cleanly to the next shift with internal notes attached, so a customer never has to repeat themselves because the agent changed.
Common questions about order status, policies or account details are answered instantly by the trained agent, freeing the human team for issues that actually need one.
The AI agent recognises a conversation it isn’t equipped to handle and hands it to a human agent with the full message history already visible.
Connect your existing WhatsApp Business number through Meta’s official Embedded Signup — no new number to advertise, no unofficial workarounds.
Every contact is tagged and staged by queue, shift and resolution status, visible on the record beside the actual conversation.
Template messages and an AI agent trained on your own content handle the repeat questions and follow-ups, so your team spends time on the conversations that need a person.
Reply, follow up and close from a shared inbox that keeps every conversation, its history and its next step in one place.
Connect your existing number and see your first conversations organized in one shared inbox.