Every conversation lands in a shared inbox your team can assign, note and resolve together — with the contact's record sitting right beside the chat. Built for teams, not one person's phone.
Ritika S.
Assigned · Priya
Farhan A.
Assigned · Priya
Devika R.
Assigned · Priya
The problem
When WhatsApp Business lives on a single device, only whoever is holding that phone can reply. Everyone else waits, customers get answered late or twice, and there is no record of who said what.
The solution
Wovara moves the number off any one phone and into a browser-based shared inbox: conversations can be assigned, noted and resolved by name, and the customer's record travels with the chat.
All WhatsApp conversations to your business number land in a single shared inbox that the whole team can see and search.
Hand a chat to the teammate who should own it, so it is clear who is responsible for replying next.
Leave a note for a teammate on the conversation itself — context that never gets sent to the customer.
Tags, lifecycle stage and lead score sit in a panel next to the conversation, so nobody switches tabs to know who they are talking to.
Work from a filtered view — your own chats, anything unassigned, or what has already been resolved — instead of one long undivided list.
Every message goes through Meta’s own Cloud API via Embedded Signup, not an unofficial or reverse-engineered connection.
See it in Wovara
Incoming chats sit in "Unassigned" until someone takes them. Once assigned, everyone else can see it is being handled and move on to the next one.
Filtering to unassigned or open conversations shows exactly what is waiting, without interrupting whoever is mid-conversation with a customer.
When a shift ends, the next agent opens the assigned conversation and sees the full thread plus any internal notes left for them — nothing has to be re-explained.
Link your WhatsApp Business Account through Meta’s official Embedded Signup.
Add teammates to the workspace so they can see and reply from the shared inbox.
Conversations land in the inbox; assign them, add notes, and reply with the contact’s record right beside the thread.
Yes. The shared inbox is built for exactly that — any teammate with access can open a conversation and reply, and assignment makes it clear who currently owns it.
No. An internal note is visible only to your team inside the conversation thread — it is never delivered as a WhatsApp message.
It can be marked resolved and filtered out of the active view, while staying searchable in the full history if it needs to be reopened later.
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