Build a keyword-triggered chatbot flow with the exact replies you write. No AI, no generated text — just a fixed script that runs whenever your team can't be online.
How can we help?
1. Sales 2. Support 3. Order status
The problem
When "what are your options" needs a person to type the same list back every time, the answer is either slow, inconsistent, or both — and it stops entirely outside working hours.
The solution
A chatbot flow triggers on a keyword or a button tap and replies with exactly the text you configured — the same answer, worded the same way, whether it is the first message of the day or the hundredth.
A flow starts when a contact sends a keyword you define, or taps a button you built into an earlier step.
Every reply in the flow is text you wrote — there is no model generating or rephrasing anything on top of it.
Build a flow in draft, switch it live when it is ready, pause it without losing the configuration, or remove it entirely.
Each flow shows how many conversations it has been part of, so you can tell whether it is actually being used.
See it in Wovara
Main menu
Keywords: menu, hi, hello · 412 conversations
Returns & refunds
Keywords: return, refund · 96 conversations
Holiday hours
Keywords: hours · 0 conversations
A new contact gets a numbered menu — Sales, Support, Order status — and each option routes to the reply or the shared inbox you configured for it.
Keywords like "hours" or "location" trigger the same accurate answer every time, at 2am or 2pm, without anyone on your team touching it.
Shipping cost, return policy, sizing chart — build one flow with a button for each, so the answer is one tap away instead of a typed-out reply every time.
Want something that writes its own replies from your content instead? That is the separate AI Agent, available from Settings inside your Wovara workspace.
Choose the keyword or button that should start the flow.
Type the reply, and add buttons or further keyword branches if you need them.
Publish the flow, then watch how many conversations it handles from the flow list.
No. A chatbot flow is scripted — every reply is text you wrote yourself, triggered by a keyword or button. If you want something that writes its own replies from your FAQs and files, that is the separate AI Agent product, not this one.
The message simply lands in the shared team inbox for a person to answer, the same as any conversation with no flow attached to it.
Yes. Pause it, make your changes, and switch it back to running — nothing about its configuration is lost while it is paused.
Get started
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