Dealerships and service centres field enquiries, schedule test drives and remind customers about servicing — often across sales and service teams that don’t share information. Wovara puts the whole customer relationship in one shared inbox with a full contact history.
The problem today
Test-drive requests and service reminders get logged inconsistently across sales staff’s own phones, and a lead can go cold simply because the person who first replied is busy.
Assign incoming chats to the sales or service team based on what the customer is asking, so a service question doesn’t sit in a salesperson’s queue.
Send a service-due reminder template automatically based on the vehicle’s last visit, instead of relying on the service centre to track it manually.
Send model brochures, on-road pricing and financing options directly in the chat where a prospective buyer is already comparing options.
A lead’s pipeline stage moves with them from first enquiry through test drive to purchase, visible to the whole sales team on the contact record.
Segment your contact list by model interest or past purchase and broadcast a launch or offer to exactly the customers it’s relevant to.
A prospect asks about a model on WhatsApp; the sales team replies with pricing and available slots, and the booked test drive is logged on their contact record.
An automated reminder goes out based on the vehicle’s last service date, and the customer can confirm a slot directly in the same thread.
Segment customers who previously bought a related model and broadcast the new launch to that list specifically, tracked as one campaign.
Connect your existing WhatsApp Business number through Meta’s official Embedded Signup — no new number to advertise, no unofficial workarounds.
Every contact is tagged and staged by vehicle interest and lead stage, visible on the record beside the actual conversation.
Template reminders and an AI agent trained on your own content handle the repeat questions and follow-ups, so your team spends time on the conversations that need a person.
Reply, follow up and close from a shared inbox that keeps every conversation, its history and its next step in one place.
Connect your existing number and see your first conversations organized in one shared inbox.