Clinics and healthcare providers depend on patients showing up and following instructions — and a phone line is a slow, unreliable way to make that happen. Wovara handles appointment reminders, basic queries and follow-ups on WhatsApp, with a shared inbox your front desk can work from as a team.
The problem today
Appointment requests, reports and reminders often move through front-desk staff’s personal numbers, with no consistent record if that staff member is away or the shift changes.
Send a confirmation and reminder template ahead of a scheduled appointment automatically, reducing the no-shows that come from a reminder call nobody had time to make.
Multiple staff can answer patient questions from one number, with chats assigned and internal notes for handoffs between shifts.
Send test results, pre-procedure instructions or post-visit care notes as a document in WhatsApp, where a patient is more likely to actually read them than a printed handout.
Trigger an automated check-in after a visit or procedure, escalating to a human only when the patient’s reply needs one.
Every workspace is isolated with role-based access, so front-desk staff, doctors and admins see only what their role should.
An automated reminder goes out a day before each appointment; patients can confirm or ask to reschedule directly in the same WhatsApp thread the front desk is already monitoring.
Common pre-visit questions are answered instantly from a trained AI agent, so the front desk isn’t fielding the same question by phone all morning.
A scheduled follow-up message checks how a patient is doing after a procedure, and any concerning reply is flagged and assigned to a clinician immediately.
Connect your existing WhatsApp Business number through Meta’s official Embedded Signup — no new number to advertise, no unofficial workarounds.
Every contact is tagged and staged by patient history and appointment stage, visible on the record beside the actual conversation.
Template reminders and an AI agent trained on your own content handle the repeat questions and follow-ups, so your team spends time on the conversations that need a person.
Reply, follow up and close from a shared inbox that keeps every conversation, its history and its next step in one place.
Connect your existing number and see your first conversations organized in one shared inbox.