Scripted, keyword-triggered flows handle the questions your team answers fifty times a day, and a connected store can trigger order and cart messages on its own — all deterministic, all under your control.
The problem
Hours, location, order status, "do you deliver here" — a real person retyping the same answer dozens of times a day is time that could go to the conversations that actually need a human.
The solution
Build a scripted flow for anything with a fixed answer, and let store events trigger the messages that would otherwise need someone watching the order queue.
Build a scripted flow that replies when a contact sends a specific keyword — an opening-hours message, a "press 1 for sales" style menu, an out-of-hours reply.
A flow says exactly what you wrote and nothing else — no model generating an answer, so the response is predictable every time.
Connect Shopify or WooCommerce and let order updates, abandoned-cart nudges and delivery notifications go out on WhatsApp automatically.
A flow can sit in draft while you build it, then be switched to running and paused again without losing its configuration.
See it in Wovara
Business hours
Keywords: hours, timing
Order status menu
Keywords: order, track
Festive sale greeting
Keywords: sale
A keyword like "hours" or the first message after closing time triggers a flow with your hours and a way to leave a message — no one has to be online to send it.
A WooCommerce or Shopify store connected to Wovara can trigger a WhatsApp nudge when a cart is left behind, with the product and a link back to checkout.
A flow with buttons for "Sales", "Support" and "Order status" gets a new contact to the right answer, or into the shared inbox for a human, without a rep touching it first.
Want the deep dive on building a flow? See WhatsApp Chatbot.
Write the keyword or button menu and the reply it should send.
Link Shopify or WooCommerce so order and cart events can trigger a message.
Switch the flow live, and pause or edit it any time as your process changes.
No. This automation is scripted — keyword in, fixed reply out — and never changes what it says. If you want something that writes its own replies from your FAQs and files, that is the separate AI Agent product.
Connecting Shopify or WooCommerce from Settings → Integrations lets store events like an order update or an abandoned cart trigger a WhatsApp message, using the details from that order.
Yes. A flow can be paused at any time and resumed later with the same configuration — nothing is lost by pausing it.
Get started
Start a free 14-day trial — no card required.