Tags, custom fields, imported lists and support tickets all sit on the same contact record — automatically created the moment someone messages your WhatsApp number.
The problem
When conversation history, tags and support issues live in different tools — or nowhere at all — every handoff means asking the customer to repeat themselves.
The solution
Wovara keeps one contact record per customer — tags, stage, imported data and support tickets — so any teammate opening it sees the full picture, not just the latest message.
The first time someone messages your number, a contact record is created with their name and phone — no manual entry required to start tracking them.
Segment customers by tag and track where they sit in your lifecycle, visible in the same table you search and filter from.
Import an existing customer list up to 5MB at a time, with duplicates skipped automatically so importing twice does not create doubles.
Sync contacts from HubSpot into Wovara with one click, so your WhatsApp-side records line up with what your CRM already knows.
Raise a support ticket against a contact with a priority and status, and track it through to resolved — with SLA breaches flagged automatically.
Find any customer instantly across a growing contact base, with results paged so the list stays fast as it grows.
See it in Wovara
Wrong size delivered
TCK-1042 · Devika Rao
Opening a customer’s record shows their tags, past conversations and any open or past tickets, so an agent is never starting from zero.
A CSV export from wherever contacts used to live imports straight into Wovara, so the switch does not mean losing years of relationships.
Pulling contacts from HubSpot means a lead already qualified there does not have to be re-entered on the WhatsApp side.
Looking for the sales side of the same record? See Lead Management.
A record is created the moment someone messages you, or import your existing list by CSV or from HubSpot.
Add tags, custom fields and a lifecycle stage as you learn more about each customer.
Raise a ticket, track it to resolved, and see everything about that customer in one place.
No. A record is created automatically the moment someone messages your WhatsApp number. You can also add a contact manually or import a list in bulk by CSV.
Duplicate contacts are skipped by default during import, so re-uploading the same file will not create duplicate records.
The HubSpot integration currently pulls your HubSpot contacts into Wovara. It is the fastest way to line up records you already manage in HubSpot with the conversations happening on WhatsApp.
Every ticket is tied to a specific contact, with its own subject, priority and status, so a customer’s support history sits right alongside their conversation and CRM record.
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